Refund policy

At Sukoon by Azlan, we are committed to delivering premium-quality products and providing you with a seamless shopping experience. Please read our policy carefully before placing your order.

Exchange Policy

We offer exchanges within 7 days of delivery for eligible products.

To qualify for an exchange:

  • The product must be unused, unwashed, unworn, and in its original condition.
  • All original tags, labels, and packaging must be intact.
  • The product must not show any signs of use, damage, or alteration.
  • Exchange requests must be raised within 7 days of receiving the order.

Return Policy

Returns are accepted only under the following circumstances:

  • You receive a damaged product.
  • You receive an incorrect product.
  • The product has a manufacturing defect.

To request a return:

  • Contact us within 7 days of delivery.
  • Share your order number along with clear photos/videos of the issue.
  • An unboxing video is mandatory for claims related to damaged, defective, or incorrect products.

Refund Policy

Once the returned product is received and successfully inspected:

  • Approved refunds will be processed within 5–7 business days.
  • Prepaid order refunds will be credited to the original payment method.
  • COD order refunds will be processed via UPI or Bank Transfer.

Non-Returnable & Non-Exchangeable Items

The following products are not eligible for return or exchange:

  • Products purchased during any sale, clearance, Freedom Flat Sale, or promotional offer.
  • Products that have been used, washed, altered, or damaged after delivery.
  • Products returned without their original tags, labels, or packaging.
  • Requests raised after 7 days of delivery.

Cancellation Policy

  • Orders can be cancelled only before they are shipped.
  • Once an order has been dispatched, cancellation requests cannot be accepted.

Contact Us

For any assistance regarding your order, returns, exchanges, or refunds, feel free to contact us.

📞 Customer Care: +91 98601 72500
✉️ Email: contactsukoonazlan@gmail.com

Sukoon by Azlan
Wear Your Sukoon ✨