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Refund policy
At Sukoon by Azlan, we are committed to delivering premium-quality products and a seamless shopping experience. Please read our policy carefully before placing an order.
Exchange Policy
We offer exchanges within 7 days of delivery.
To be eligible for an exchange:
- The product must be unused, unwashed, unworn, and in its original condition.
- All tags, labels, and original packaging must be intact.
- The product should not show any signs of use, damage, or alteration.
- Exchange requests must be raised within 7 days of receiving the order.
Return Policy
Returns are accepted only in the following cases:
- Damaged product received.
- Incorrect product received.
- Manufacturing defect in the product.
To process a return request:
- Contact us within 7 days of delivery.
- Share your order number and clear photos/videos of the issue.
- An unboxing video may be required for verification.
Refund Policy
Once the returned product is received and inspected:
- Approved refunds will be processed within 5–7 business days.
- Refunds for prepaid orders will be credited to the original payment method.
- Refunds for COD orders will be processed via UPI or bank transfer.
Non-Returnable & Non-Exchangeable Items
The following items are not eligible for return or exchange:
- Products purchased during sale, clearance, or special promotional offers.
- Products that have been used, washed, altered, or damaged after delivery.
- Products without original tags or packaging.
- Requests raised after 7 days of delivery.
Cancellation Policy
- Orders can be cancelled before they are shipped.
- Once an order has been dispatched, cancellation requests cannot be accepted.
Contact Us
For any return, exchange, refund, or order-related assistance, please contact us:
📞 Customer Care: +91 98601 72500
✉️ Email: contactsukoonazlan@gmail.com
Sukoon by Azlan
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